STAFF EDUCATION AND TRAINING 
Specialized training is necessary for nurses who are engaging in the practice of telephone triage. Telephone Triage Consulting offers both live and virtual professional education/training activities for nurses and other members of your practice. These seminars encompass clinical practice, risk management, and program design and implementation.  ​​

 

For more detailed information on training options, please see below.

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Telephone Triage Consulting, Inc., provides customized education and training on a wide variety of topics such as:

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• Telephone Triage as Professional Nursing Practice

• What WE Wish THEY Knew: Misconceptions About Telephone Nursing Practice

• Scope of Practice and Standards Directing Our Practice

• The Basic Skill Set for Telephone Triage Nursing Practice

• Critical Thinking: Decision Making in Uncertain Conditions

• Diagnostic Reasoning

• Recognizing Life Threatening Emergencies Over the Phone

• Patient Assessment: Seeing The Patient With Your Ears

• Documentation of Phone Calls: What & How

• Risk Management & Review of Relevant Litigation: How to Avoid Mistakes That Result in Bad Outcomes

• Program Design and Implementation: Critical Program Elements to Ensure Safe Care

• How to Measure Quality in Your Call Center: It’s Not Just About Numbers Anymore

• Ethics in Telehealth Nursing Practice

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Click below image links to view sample training content by Carol Rutenberg for ClearTriage:

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