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  • Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk

The practice of telephone triage and other forms of Telehealth nursing pose a significant risk to your organization, your personnel and your patients.  Is your practice doing everything possible to decrease risk and assure quality in the delivery of care by telephone?

This two day seminar, taped in 2014, provides a comprehensive approach to provision of legally sound, low risk, and clinically expert telephone triage services in your setting. Approved for 22.2 hours of CE credit for nurses*, this seminar is designed for professional nurses and others interested in learning more about telephone triage as professional nursing practice. Seminar manual included.  CE Packets sold separately.

OBJECTIVES: Upon completion of this seminar, you will be able to:

  • Describe what telephone triage is, what it isn’t, and what it means to nursing practice
  • Discuss standards directing our practice
  • Identify common telephone triage pitfalls
  • Discuss critical elements of telephone triage program design including Staffing, Access and Call Flow
  • Describe critical thinking and theory in telephone triage
  • Discuss decision making in uncertain conditions
  • Discuss principles of interviewing in telephone triage
  • Explain process for patient assessment over the phone
  • Discuss clinical pearls for special populations
  • Explain appropriate use of decision support tools
  • Discuss elements of documentation in telephone triage
  • List essentials of telephone triage risk management


  • Telephone Triage: What it IS and what it ISN’T
  • Nursing Standards Applied to Telephone Triage
  • Scope of Practice, Standards, and Clinical Pitfalls
  • Best Practices and Risk Management (Staffing, Access, Call Flow)


  • Critical Thinking & the Telephone Nursing Practice Model
  • Decision Making in Conditions of Uncertainty
  • Patient Assessment Over the Phone
  • Protocols, Documentation and Risk Management in Review

Target Audience:
DAY 1:
- RNs managing patients over the phone
- Administrators & key decision makers
- Leaders, physicians & others interested in the legal ramifications of Telephone Triage
DAY 2:
- RNs and others with clinical telephone triage responsibilities

This continuing nursing education activity was approved by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk

  • Product Code: CR-003
  • Availability: In Stock
  • $395.00