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Carol Rutenberg

Carol Rutenberg, RN-BC, C-TNP, MNSc, is a nationally recognized expert, speaker and author in the field of Telephone Triage. She has conducted research and has been recognized as the foremost authority on telephone triage and scope of practice. Ms. Rutenberg has hands-on experience, having been a Telephone Triage nurse in both the office and call center settings. President of Telephone Triage Consulting, Inc, Carol speaks and consults nationally and internationally, specializing in professional education, program design and implementation, and risk management in telephone nursing practice. She also provides legal consultative services and has served as an expert witness in litigation pertaining to telephone triage and ambulatory care nursing. Ms. Rutenberg received her BSN from Baylor University and a master’s degree in nursing administration (MNSc) from the University of Arkansas for Medical Sciences College of Nursing in Little Rock. She has been published in several peer reviewed nursing journals and is the primary author of The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone. Carol is a member of the Emergency Nurses Association, Sigma Theta Tau, and the Arkansas and American Nurses Associations. Carol is also an active member of the American Academy of Ambulatory Care Nursing (AAACN), having served that organization in numerous capacities including revision of the Telehealth Nursing Practice Administration and Practice Standards and development of Position Statements on the Nurse Licensure Compact and the Role of the RN in Ambulatory Care. Carol is honored to have received the AAACN President’s “Above and Beyond” Award in 2008. She resides in Hot Springs, Arkansas, with her husband.
 
PUBLICATIONS:
  • Rutenberg, C., Greenberg, M.E. (2014) Telephone Nursing in Radiology: Managing the Risks.  Journal of Radiology Nursing. 33(2), 63-68.
  • Rutenberg, C., Greenberg, M.E. (2012). The Art and Science of Telephone Triage: How to Practice Nursing Over the Phone.  Hot Springs, AR: Telephone Triage Consulting. Inc.
  • Rutenberg, C., Greenberg, M.E., Councell, T., Evans, A. (2011). Telephone triage: A primer for lawyers and LNCs in P. Iyer, B. Levin, K Ashton, V. Powell (Eds.), Nursing Malapractice, 4th ed. Volume II: Roots of Nursing Malpractice. (pp. 541-557). Tucson: Lawyers & Judges.
  • Sherman, M., Rutenberg, C., & Greenberg , M.E. (2009). The role of the RN in ambulatory care. Viewpoint, 31(3), 12-13.
  • Rutenberg, C. (2009). Telephone triage: Timely tips.  Viewpoint, 31(5), 4-6.
  • Rutenberg, C., Oberle, K. (2008) Ethics in telehealth nursing practice.  Home Healthcare Management and Practice, 20(4), 342-348.
  • Rutenberg, C. (2008) How to recognize life-threatening emergencies over the phone. Nursing 2008, 38(2), 56nh1-  56nh4.
  • Rutenberg, C. (2006).  Telephone Assessment of Common Complaints: A Structured Approach for Nurses.  Indianapolis : Ambulatory Innovations.
  • Woodke, D., Rutenberg, C. (2005). Telephone Triage Decision Support Tools for Nurses: Guidelines for Ambulatory Care (7th Edition). Indianapolis: Ambulatory Innovations.
  • Rutenberg, C. (2002) Telephone Triage as a Strategic Initiative, Telephone Triage Times.
  • Rutenberg, C. (2002). A Call for Understanding (PDF). Viewpoint, 24(4), 1, 6-10. Reprinted with permission of the publisher, American Academy of Ambulatory Care Nursing, East Holly Avenue Box 56, Pitman, NJ 08071-0056; Phone (800) AMB-NURS ; FAX (856) 589-7463.]
  • Rutenberg, C. (2001). Scope of practice [Letter to the editor] American Journal of Nursing, 101(6), 13.
  • Rutenberg, C. (2000). Nursing Licensure: States conflicting stances pose challenges (PDF). Viewpoint, 22(1), 1, 5-8). Reprinted with permission of the publisher, American Academy of Ambulatory Care Nursing, East Holly Avenue Box 56, Pitman, NJ 08071-0056; Phone (800) AMB-NURS ; FAX (856) 589-7463.]
  • Rutenberg, C. (2000). Regulatory obstacles challenge telephone triage. Nursing Management, 31(7), 47.
  • Rutenberg, C. (2000). Reply. Telephone triage: Protocols & clinical judgment are not mutually exclusive. Journal of Emergency Nursing, 26 (3), 203-4.
  • Rutenberg, C. (2000). So what do we really know about telephone triage? Journal of Emergency Nursing, 26(1),76-78.
  • Rutenberg, C. (2000). Telephone triage [Letter to the editor] Annals of Emergency Medicine, 35(1), 98.
  • Rutenberg, C. (2000). Telephone Triage: When the only thing connecting you to your patient is the telephone (PDF). American Journal of Nursing, 100(3), 77-81. Reprinted with permission of Lippincott Williams and Wilkins Publishers.
  • Rutenberg, C. (1999). Telephone triage: A practice in search of standards, Part I. Telephone Triage Times, 2(4), 4-7.
  • Rutenberg, C. (1999). Telephone triage: A practice in search of standards, Part II Telephone Triage Times, 2(5), 7-9.
  • Rutenberg, C. (1996). Telephone triage: How to practice nursing over the phone (Audiotape and manual). Professional Education Systems, Inc, Eau Claire, WI.
  • Dare, C. (1994). Control as a personality trait of emergency nurses. Unpublished graduate research project, University of Arkansas for Medical Sciences, Little Rock.
  • Dare, C. (1984). Teaching nurses advanced skills at a metropolitan hospital. In M. Knowles (Ed.), Andragogy in Action, (Chapter 5, Section 3, p. 323-31) San Francisco: Josey Bass, Inc.