Telephone Triage is a growing specialty in nursing and is a service that is being offered in an increasing number of clinical settings. Unfortunately however, in spite of its complexity and the acknowledged high risk associated with this practice, many settings continue to offer care by telephone without the benefit of formal, well developed policies to guide that practice.
This customizable policy book on CD is designed to provide guidance on a number of elements of Telephone Triage program design and implementation and supporting functions in the ambulatory care setting. It has been developed in Microsoft Word 2002 and is formatted in a manner that allows it to be adapted for your specific practice. The text is color coded for ease in editing. Red font denotes areas which require fill-in-the-blank information, selection between two or more options, or description of Telephone Triage and clinic functions in your setting. Key points that provide explanation/support regarding the policy are indicated in green.
The content of this policy book on CD is based upon the author’s experience as both a clinician and a consultant and is consistent with the American Academy of Ambulatory Care Nursing (AAACN) Telehealth Nursing Practice Administration and Practice Standards and other standards of professional nursing practice.
- Care Delivery Model
- Ethics & Patient’s Rights
- Quality Management
- Competency Evaluation