TRAINING for professional staff is a primary focus and seminars offered periodically at various public venues. Presentations can be customized and delivered at your facility as well. Training, approved for continuing education credit for nurses (22.2 CEUs), is also available on DVD.

Telephone Triage Consulting, Inc., offers training which can be customized for your setting. Scheduled events are also available, as are seminars and presentations on DVD. Finally, continuing education seminars can be custom designed for your organization and presented on-site or via teleconference. For more detailed information on training options, please see below.

Telephone Triage Consulting, Inc., provides customized education and training on a wide variety of topics such as:

  • Telephone Triage as Professional Nursing Practice
  • What WE Wish THEY Knew: Misconceptions About Telephone Nursing Practice
  • Scope of Practice and Standards Directing Our Practice
  • Critical Thinking: Decision Making in Uncertain Conditions
  • Recognizing Life Threatening Emergencies Over the Phone
  • Patient Assessment: Seeing The Patient With Your Ears
  • Documentation of Phone Calls: What & How
  • Risk Management & Review of Relevant Litigation: How to Avoid Mistakes That Result in Bad Outcomes
  • Program Design and Implementation: Critical Program Elements to Ensure Safe Care
  • Telephone Triage in Advanced Access
  • Telephone Triage as a Strategy for Pandemic Flu Preparedness
  • Positioning Your Call Center for Growth & Success
  • How to Measure Quality in Your Call Center: It’s Not Just About Numbers Anymore
  • Ethics in Telehealth Nursing Practice

Sample training content by Carol Rutenberg for ClearTriage:

what is telephone triage

the nursing process

decision support tools


pitfalls part 1

pitfalls part 2

Telephone Triage Consulting, Inc. will work with you and your planning team to develop a professional presentation that meets your needs, schedule, and budget.